Skipify

Working at Skipify gave me the opportunity to take charge of documentation and define the organization, structure, tone, and voice of the company.

APIs

Skipify’s product focuses heavily on APIs, so documenting them was a challenging undertaking. After reviewing multiple options, I decided to host their docs and API explorer on ReadMe. The ability to sync the Github repo directly to the ReadMe platform was fantastic and ensured that every update and change that was pushed to production was immediately reflected on the Skipify docs site.

The updated API Explorer is expected to launch publicly in early 2024

User Guides

With the launch of Hosted PayLinks on the Merchant Portal, I created a user guide that walks users through each feature on the interface. From getting started through sending and managing customers, the Hosted PayLinks guide covers everything a user would need. To improve comprehension, I chose to include short GIFs of key actions.

UX/UI

Working closely with project managers and product designers, I created copy for various fields, forms, elements, and FAQ’s within the Skipify Connected Checkout UI. The clip below showcases a portion of the Skipify Connected Checkout flow that is currently live on Plae's online store.

Information Architecture

As the sole content / technical writer in the company, I was able to create and define how all of the information was organized, labeled, and structured ensuring that users across the organization could easily access everything they needed to be successful. As part of this process, I developed an internal wiki in Notion to host all of the content. This project was challenging due to the amount of content that was scattered across multiple software platforms and drives, but once everything was centralized and searchable we saw a huge increase in cross team visibility and collaboration.

Release Notes

Another project that I was proud to launch and own was the Skipify internal release notes. These notes followed the engineering sprints and were published the same day changes were pushed to production. I created a custom report in Jira to pull all of the tickets for the current sprint. From there I would take a deep dive into each ticket and write a short explanation of the changes, new features, or bug fixes and compile them into a page in Confluence. After launching this intuitive, we saw a nice uptick in visibility and improved communication between engineering and other roles.

Company Newsletter

One of the most satisfying projects I was able to work on was the monthly company newsletter. Each edition highlighted everything that took place the following month and was an opportunity to showcase accomplishments, events, and announcements. My favorite section to write was a recap of things that were posted in the “random” Slack channel. From stories to intriguing conversations, this section never disappointed and gave readers something fun to look forward to each month.